Omni Channel

- To response all customers general inquiries on all Omni Channels.

- To support customer’s requests on some Omni Channels (SOL Chat/ Internet Banking Chat).

- To take all customer’s complaints related to Shinhan Bank.

- To work with other Teams inside/outside Contact Center to consult and provide information related Shinhan Bank products/services.

- Be responsible to report all issues/errors receiving on Omni Channels ly.

- To build template/script in order to shorten supporting time.

- To raise ideas for development and improvement of Omni System.

- Other tasks assigned by Line Manager.

- Bachelor’s degree (Finance and Banking/ Economics are preferable).

- Banking Experiences at least 01 year (prefer: Contact Center).

- Good writing skill (both Vietnamese and English).

- Reporting & analysis skills (preferable).

- Strong communication skills.

- Positive/ High Teamwork spirit.

- Careful and patient style of work.

- Customer oriented.