IT Support (IT Helpdesk)

Helpdesk and asset management (80%)

- Monitoring and maintaining all the software, hardware, and other IT equipment.

- Respond to IT ticket requests from employees and resolve issues efficiently.

- Diagnose and troubleshoot hardware, software, and network problems.

- Install, configure, and maintain computer hardware, peripherals, and software applications.

- Assist with the setup and configuration of new workstations and laptops.

- Ensure the proper functioning of printers, scanners, and other office equipment.

- In charge of installing workstations, loading all required software, and supporting the new employee to use their account and PC on their first day in the company.

- Update Monthly IT Reports and labeling, and manage IT assets.

Administration (20%)

- Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.

- Assist in maintaining and upgrading servers, routers, switches, and other network equipment.

- Collaborate with the IT team to implement and maintain IT policies, procedures, and security protocols.

- Build an internal wiki with technical documentation, manuals, and IT policies.

- Major: IT or related degrees.

- Fresh graduate or less than 2 years of experience in a similar position.

- Good at Windows OS, Office, and troubleshooting skills.

- Having CCNA/MCSA is an advantage.

- Fair English communication skills in speaking.

- Communication & problem-solving skills, firm persuasion.