Teller/ Remittance Staff

General Responsibility

To be responsible for processing daily operations of customer service section in the system and controlling the documents including comply with Head Office Instructions, internal rule, SBV’s regulations

Accountability

1.  Precise data entry operation in system

2.  Handle operations of customer services department including:

-  Deposit side: cash deposit, withdrawal, fixed deposit and domestic remittance etc.
-  Remittance side: overseas remittance, clean bills for collections such as cheque, demand draft and etc.

3.  Assist back office staff to advise customers procedure for opening account

4.  Assist Cashier in counter-checking money before paying to customers

5.  Make related reports to Head Office, Management and local Authorities

6.  Customer satisfaction

7.  Develop operational knowledge and skills

8. Performs other duties assigned by the Management

Functional Skills

-   Having at least 2 year-experience at remittance position in bank

-   Good understanding in manual of operation in the system

-   Good knowledge in all process of work

-   Good command in English

-   Customer service and well work in team with high responsibility.

Competences

-   Corporate team work and mutual understanding

-   Communication and interpersonal skills

-   University graduates (major in Banking, Economics, Foreign Trade, Finance and Accounting);

-   Can work under pressure, and multitask.