Customer Service Part-Time

- Greeting customers and providing all the needed info like booklets, brochures

- Answering hotline calls/inbox chat messages within the set response time

- Maining reporting system related to contracts, groups, school class feedback system

- Issuing customer receipts and processing scans of contracts submitted by sales department

- Collecting payments via POS/mPoS based on sales team request

- Collecting attendance reports of students & arranging schedule with Program Director and teaching department

- Maintaining positive & sustainable relationships with current customers (parents & students) for re-enrollments.

- Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.

- Managing retention and student customer satisfaction

Working hours (afternoons & evenings): 

Tuesday 7PM -9.30PM / Thursday 6.30PM - 9 PM / Friday 6PM -8.30PM /

Saturday 5PM - 9PM / Sunday 1PM - 9PM

- Fluent in Vietnamese & English (4 skills) is a must-have.

- Proven experience/knowledge and high interest as a Client Relationship oriented person

- Problem-solving skills & attitude

- Excellent communication skills

- Aptitude for fostering positive relationships with current customers and new customers

- Customer-oriented mindset