Customer Service Officer

-  Provide quality customer service in accordance to set KPIs and service standards.

-  Accept bookings & orders placed by customers.

-  Keep up to date with the latest product, marketing and service information for the delivery of service to customers.

-  Demonstrate good telephone etiquette when dealing with both internal and external customers.

-  Understand SOP (standard operating procedure) of Air and Sea document handling.

-  Listen, probe and question in order to clarify and understand customers’ needs.

-  Follow-up on complex cases to ensure customer satisfaction.

-  Provide customers feedback for continuous improvements.

-  Report to Manager every week about status of all clients.

-  Diploma/degree in any fields.

-  Knowledge of customer service.

-  Experienced in relevant position in 1-2 years.

-  Good Korean communication is preferable.

-  Good knowledge of Korean market is preferable.

-  Customer oriented with good interpersonal and communication skills.

-  Proficient in Microsoft Office applications.

-  Highly adaptable to a fast-paced and dynamic environment.

-  Decisive and able to analyze/resolve complex problems for customers.

-  Able to work under pressure and handle high volume of work.

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