Customer Service (Japanese/Korean/English)

-  Troubleshoot booking’ s issues, resolve problems, and escalate when necessary to maintain workflow.

-  Communicate with internal teams to ensure timely order fulfillment and client satisfaction.

-  Manage outstanding amounts and invoice payments.

-  Making payment request for Vietnam hotel daily.

-  Stop-selling and double check stop-sell.

-  Mapping checking from hotel and supplier.

-  Manage and control DMC bookings.

-  Control manual allotment on partner’s system.

-  Handle failure bookings with related departments.

-  This position requires shift work, weekends as below:

Working Hours: Rotating 8-hour shifts, with at least 30 minutes of break time per day shift and 45 minutes of break time per night shift.

• Shift 1: 6:00 AM - 2:30 PM
• Shift 2: 10:00 AM - 6:30 PM
• Shift 3: 2:00 PM - 10:30 PM (Work from home)
• Shift 4: 8:00 AM - 5:15 PM
• Shift 5: 11:00 AM - 8:00 PM (Work from home)

-  High school diploma or equivalent (additional technical certifications or training is a plus).

-  Previous experience in an operator or hospitality industry.

-  Ability to work independently and as part of a team.

-  Communication and problem-solving skills.

-  Good communication in English/Japanese/Korean.

THÔNG TIN LIÊN HỆ

- Vui lòng gửi CV qua Email: [email protected]

- SĐT: 0963.180.718 (Ms. Yen)