Premier Wealth Relationship Management Associate

PRINCIPLE RESPONSIBILITIES:

In this role you will:

-  Gain an insight into how we acquire and serve our customers through a blend of digital platforms and solutions, as well as acting as the face of HSBC for our customers on the frontline in our Branches and Contact Centres.

-  Learn about our product offerings, how we position them in the market, and the processes and strategies behind them—including how we protect the interests of our customers at all times.

-  Responsible for own development with the support of the Direct Manager, Country Head of Customer Propositions & Marketing, Vietnam.

-  Prepare to accept attachments within different business areas to benefit from any available development opportunities.

-  Use data analysis, customer insights and problem-solving skills to support the IWPB business agenda, including identifying opportunities to improve customer experience and commercial outcomes.

-  Apply modern ways of working, including using digital tools and emerging technologies (e.g., AI-enabled insights and automation) to improve productivity, decision-making and customer engagement—always in line with HSBC’s risk and governance standards.

-  Sets own stretched objectives from the learning outcomes for each attachment with agreement with the assigned manager of the attachment.

-  Ability to learn new skills, tools and techniques as required by the attachment job.

-  Able to identify appropriate networking opportunities with the support of your manager.

-  Accept feedback and guidance from the managers of the attachments and people managers with regards to the career development including attachments and destination roles.

-  Be active in International Wealth and Premier Banking and HSBC’s community.

-  Organising end-of-attachment feedback and sharing this document with managers of the attachments and the Direct Manager.

-  Work closely with frontline and product partners so as to take appropriate action to counter market events and landscape changes.

-  Liaise closely with product providers to manage distribution relationships from a business development perspective including sales support for branches, product training, commercial negotiations and customer events.

-  Optimise operational risk mitigation vs. possible loss, ensuring compliance with all Group standards, manuals and regulatory environment guidelines.

REQUIREMENTS:
To be successful in the role, you should meet the following requirements:

-  Have at least a second class honours degree in any discipline or equivalent from a recognised university in Vietnam or overseas (recent graduates will be considered).

-  Have the legal right to work in Vietnam.

-  Strong problem-solving skills. Ability to break down complex problems into small solvable parts and work with agility and resourcefulness to come up with meaningful outcomes.

-  Strong Sales and customer service mindset. You enjoy engaging with people, understanding their needs, and delivering a high-quality service experience—especially in fast-paced, customer-facing environments.

-  Commercially minded and outcome-driven. Comfortable working towards targets, spotting opportunities to add value for customers, and taking ownership of results while doing the right thing.

-  Good networkers. We encourage you to collaborate with customers, senior management, peers and our other teams internationally. This means you should be a strong communicator, show courage when presenting and represent HSBC with professionalism and empathy.

-  Fast learners. You will work with new people on constantly evolving projects to help customers. By quickly becoming an expert in your area and keeping on top of ever-changing markets, you will gain the credibility to succeed.

-  Digital- and data-savvy. Comfortable using digital tools and data to generate insights; curious about new technology (including AI-enabled tools) and how it can improve customer outcomes and ways of working.

-  Diverse thinkers. Bringing new ideas to the table and sharing an enthusiasm for improving our services is welcomed by our teams in both customer-facing and head office roles. Your dedication to delivering projects efficiently and sticking to rules and regulations will be important.

-  Opportunity takers. Having the courage to jump at the chance to do a rotation somewhere new or taking on a challenging, yet rewarding project will show that you’ve got the motivation to take your career to a higher level.

-  Be fluent in English and Vietnamese.

Contact us at:
LinkedIn: Hsbc.com/Careers
Email for CV submission: [email protected]